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Live Odds - Help

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On August 25, 2010, launched it's brand new, more reliable Live Odds service. To access the new and improved Live Odds, you must visit My Insider and click on the Live Odds link located in the My Membership Access section.

Upon clicking the Live Odds link from My Insider, the new application will be downloaded and a secondary login window will be launched. You will need to enter your username and password again to gain access to the Live Odds OddsClient.

NOTE: The new Live Odds service requires a java plugin. You can get the latest java plugin by visiting

To find out more about VI's new Live Odds click here or follow Steps 1 through 4 below to begin your download:'s Home Page
Click on the "My Insider" link located at the top left of the homepage.

You must be logged in to be able to access your "My Insider" link.'s My Insider Page
Click on the "Live Odds" link located in the My Membership Access section.

The new application will be downloaded to your computer.

When prompted to install, please click the Run or Ok button. You may receive this prompt more than once depending on the operating system or browser type you are using. The download is installing various components on your computer for the OddsClient and checking for updates.

Once installed a secondary login window will appear. Login using your username and password. Please contact us if you forgot your password 1-800-211-4759.
Welcome to our Help page. This page will be updated frequently, and offers information regarding the most common problems and solutions with using the Java plug-in.

Top Java Issues reported by Oracle:
1.   Do you have Adware or Spyware on your computer?

2.   Java and Google Chrome Browser

3.   Can Java download be infected with virus?

4.   Firefox warning message: Add-ons may be causing problems

5.   Which version of Java should I download for my Windows 64-bit operating system?

6.   Error 1721: There is a problem with this Windows Installer Package

7.   How do I test whether Java is working on my computer?

8.   Can I remove the older versions and do I need multiple versions of Java installed on my system?

9.   Download errors: 1305, 2755, 1606...ect

10. Error: x64.exe not a valid Win32 application

Other Common Issues and Solutions:
Issue: Java not installed
Solution: Visit click on "Do I have Java?".  If you don't you will need to download the most recent version. If Java is installed and you still can't view Live Odds you will need to uninstall Java and reinstall.  Do this by going to your Control Panel-->Add or Remove Programs-->Click on Java and then Remove.  Once this is complete you will need to reinstall Java by visiting You computer will need to be restarted once you download Java.

Issue: Unable to login
Solution: This may be a password issue with our new Live Odds.  Please contact us at 1-800-211-4759 to resolve this issue.

Issue: Java is installed but not connecting to the OddsClient
Solution: There are two possible solutions.  First, open an Internet Explorer browser and click Tools-->Internet Options-->Advanced.  Scroll down until you see Java and make sure it's checked.  Second, open the Control Panel-->Java-->General Tab-->Click View in Temporary Internet Files.  The OddsClient should appear, if it doesn't you need to uninstall Java and reinstall it.  You computer will need to be restarted once you download Java. If it does appear double click the OddsClient which should bring up Live Odds.

Issue: **Windows 7 Users**
Solution: If you are using Windows 7 and Java is installed but you are unable to connect to Live Odds you will need to follow these steps: Open Internet Explorer-->Tools-->Internet Options-->Programs-->Set Programs-->Associate a file type or protocol with a program-->Scroll down to .jnlp-->Change Program-->Select Java Web Start Launcher. After you complete these steps restart your computer and try to login to Live Odds.

Java Plugin:
The new Live Odds service requires a java plugin. You can get the latest Java plugin by clicking the button to the right or by going to You can also easily verify java version installed on our computer.
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With a VI Gold Membership, you can SAVE 20% off Daily Pick packages, SAVE 10% off a Live Odds Pro subscription, and receive access to up to 1,000 Member Plays each month!
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